Comfort Keepers
Everything below is Comfort Keepers's own required public disclosure, presented neutrally. Chips link to the exact page of the source document.
From the audited financial statements attached to the FDD — the corporate entity, not its franchisees.
Whose numbers these are: Figures are CK Franchising, Inc. and SDX Home Care Operations, LLC dba Comfort Keepers; two or more affiliated entities presented together; consolidating CK Franchising, Inc, KanKare Home Services, Inc, S&S Comfort Canada, Inc, SDX Home Care Operations, LLC, Sodexo, Inc.
Audited by Grant Thornton LLP · unmodified opinion FDD p. 117 ↗
| Line | FY2024 | FY2025 |
|---|---|---|
| Total revenue | $49.27M | $42.31M |
| Royalties collected | — | — |
| Operating income | $13.79M | $21.84M |
| Net income | $16.48M | $5.51M |
| Equity | $15.64M | $19.3M |
- FN-REPORTING-ENTITY Item 21 requires audited statements, but not always the franchisor's own: these figures belong to the entity named beside them, which for some brands is a parent or a combined group and may include businesses other than this brand. Item 21 figures are compared with other Item 21 figures on that basis; the entity and what it consolidates are shown with the number.
- FN-STATEMENT-SET Figures come from one audited statement package (entity, report, fiscal year-end); a later package supersedes the comparative years of an earlier one, and packages for other entities are never blended.
- Senior Director, Franchise Strategy and Development · CK Franchising, Inc. · January 2021 – present
- Director, Franchise Strategy and Development · CK Franchising, Inc. · January 2020 – January 2021
- Franchise Recruitment Coordinator · CK Franchising, Inc. · September 2024 – present
- Operations Services Program Manager · CK Franchising, Inc. · September 2020 – September 2024
- Director · CK Franchising, Inc. · November 2023 – present
- Managing Partner · The Halifax Group in Washington, DC · May 2005 – present
- Director · CK Franchising, Inc. · November 2023 – present
- Principal · The Halifax Group in Washington, DC · March 2021 – present
- Director · Rallyday Partners in Denver, Colorado · September 2019 – February 2021
- Vice President of Franchise Development · CK Franchising, Inc. · March 2024 – present
- Senior Director of Franchise Development · Green Home Solutions Franchising in Spring Mills, Pennsylvania · October 2023 – March 2024
- Vice President of Franchise Development · White Picket Management, LLC in McKinney, Texas · February 2021 – August 2023
- Senior Director of Franchise Development · FirstLight Home Care in Cincinnati, Ohio · October 2017 – February 2021
- Chief Operating Officer · CK Franchising, Inc. · November 2023 – present
- Chief Executive Officer · CK Franchising, Inc. · January 2023 – November 2023
- Head of Business Development and Asset Management · Sodexo Global Homecare · January 2020 – December 2022
- Franchise Recruitment Coordinator · CK Franchising, Inc. · March 2025 – present
- Senior Account Manager · Concentrix in Farmington Hills, Missouri · February 2024 – March 2025
- Lead Program Manager · Concentrix · December 2018 – February 2024
- Senior Vice President, Franchise Operations · CK Franchising, Inc. · January 2024 – present
- Vice President, Franchise Operations · CK Franchising, Inc. · June 2019 – December 2023
- Global Vice President of Digital Marketing & Analytics · CK Franchising, Inc. · October 2014 – present
- Chief Financial Officer · CK Franchising, Inc. · January 2022 – present
- Vice President of Finance and Accounting · CK Franchising, Inc. · November 2020 – December 2021
- Director · CK Franchising, Inc. · February 2021 – present
- Chief Executive Officer · CK Franchising, Inc. · November 2023 – present
- Chief Executive Officer · Sodexo Global Home Care · September 2021 – November 2023
- Chief Operating Officer · CK Franchising, Inc. · July 2020 – August 2021
- Vice President of Marketing and Communications · CK Franchising, Inc. · September 2020 – present
- Senior Director of Marketing · CK Franchising, Inc. · September 2018 – September 2020
- Executive Director, Franchise Operations · CK Franchising, Inc. · May 2024 – present
- Senior Director, Franchise Operations · CK Franchising, Inc. · June 2021 – April 2024
- Regional Director of Franchise Operations · CK Franchising, Inc. · June 2018 – May 2021
- Vice President of Growth and Business Development · CK Franchising, Inc. · November 2019 – present
- Franchise Recruitment Manager · CK Franchising, Inc. · June 2025 – present
- Learning and Development Program Administrator · CK Franchising, Inc. · February 2020 – June 2025
- Director of Learning and Development · CK Franchising, Inc. · January 2022 – present
- Senior Training Manager · CK Franchising, Inc. · March 2021 – January 2022
- Training Manager · CK Franchising, Inc. · October 2019 – March 2021
Required public disclosures from Comfort Keepers's own FDD, reproduced neutrally. A disclosure is not a judgment of wrongdoing.
Claiming negligence, vicarious liability, agency, personal liability and piercing the corporate veil related to the injury of a franchisee's client. Plaintiff seeks compensatory and punitive damages in unspecified amounts.
Status: Litigation has just commenced.
“Litigation has just commenced.”
Claiming negligence, recklessness, conversion, and loss of consortium related to the injury of a franchisee's client; alleged CKFI's negligence in hiring and training employees contributed to the client's injuries under a theory of vicarious liability. Plaintiff seeks compensatory and punitive damages in unspecified amounts.
Status: Discovery is being conducted and trial is scheduled for April 2026.
“CKFI was served September 3, 2024 under a theory of vicarious liability.”
Civil investigation into Non-Solicit Provisions in CKFI's franchise agreement prohibiting franchisees from soliciting certain managerial-level employees, alleging unlawful restraint on trade in violation of Consumer Protection Act, RCW 19.86.030.
Status: Settled; CKFI entered into an Assurance of Discontinuance dated December 5, 2018, agreeing to remove such provisions from all future franchise agreements nationwide, offer an amendment to current Washington franchisees, and not enforce such provisions. CKFI denied wrongdoing.
“alleging that enforcement of such provisions by CKFI and its franchisees constitute an unlawful restraint on trade in violation of Consumer Protection Act, RCW 19.86.030.”
Civil investigation into provisions of CKFI's standard form client services agreement including Non-Solicit Provisions, a liquidated damages provision, and other enforcement provisions, alleging unlawful restraint under California Business and Professions Code Section 16600 and unfair business practices under Business and Professions Code § 17200 et seq.
Status: Compromised settlement via stipulated judgment effective October 8, 2024 requiring payment of fines of $500,000, removing the direct hire provision from its approved form of agreement for use in California, and implementing franchise standards prohibiting use of any client care agreement not in compliance with California law.
“CKFI and the DOJ agreed to a compromised settlement of this matter via a stipulated judgment effective October 8, 2024 requiring payment of fines in the amount of $500,000”
Action sought recognition of cancellation of Master Franchise Agreement and injunctive relief enjoining defendants from violating non-competition provisions, a demand for royalties due and damages for violation of the Master Franchise Agreement, illicit use of the Comfort Keepers marks and illegal use of confidential information.
Status: Settled November 2019; parties agreed to termination of the Master Franchise Agreement, 90 days to transition away from the brand; CKFI agreed to contribute to rebranding cost for 3 unit level franchisees and one 4 Seniors unit; 18 month non-compete in the territory; mutual release of all claims.
“This matter was settled in November 2019 by which the parties agreed to the termination of the Master Franchise Agreement, allowing the master franchisee 90 days to transition away from the brand”
Collective and class action claim by a former employee of a franchisee claiming wage and hour laws violations related to unpaid overtime; sought class certification, unpaid overtime wages and other relief under the Pennsylvania Minimum Wage Act.
Status: Settled April 4, 2018; CKFI contributed $10,000 to a total settlement of $188,000 ($100,000 to class members, $4,000 to class representative, $84,000 to class counsel). CKFI and all parties dismissed.
“This arbitration was filed January 22, 2016 as a collective and class action claim by a former employee of a franchisee, claiming wage and hour laws violations related to unpaid overtime.”
- initial franchise fee: $55,000 per Franchised BusinessDiscount on the initial franchise fee due under Expansion Agreements or if you purchase multiple Franchised Businesses in a single transaction. To qualify, 51% or more of the voting power must be held by the same individ…
- royalty: 5% of Gross Revenue
- brand fund: The lesser of $802.89 per month, as it may be adjusted annually by the increase or decrease in CPI, or 2% of monthly Gross Revenue
- technology fee: Currently none, subject to change annually
- local marketing requirement: Minimum of $1,000 per month or 2% of Gross Revenue, whichever is greater
We will grant you a defined territory within which you will operate a single Franchised Business from your Office at a location within your Territory that you determine. The Territory is a fixed geographical area defined by the borders of specified U.S. Postal Service zip codes as of the date you sign the Franchise Agreement. Population within your Territory will be no fewer than 200,000 when established for the first purchaser (based on U.S. Census Bureau demographics); in CKFI's sole judgment a protected territory may be granted with a population greater than 220,000. Franchisees may purchase additional unassigned zip codes for $300 per 1,000 residents, or swap territories under conditions.
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