Security You Can Verify
We know that trust is earned, not claimed. Here is a transparent look at how we protect your agency's data, maintain HIPAA compliance, and keep your information secure.
How We Protect Your Data
HIPAA Compliance
HomecareHQ is built from the ground up to meet HIPAA requirements. We execute a Business Associate Agreement (BAA) with every customer during onboarding, ensuring compliance from day one.
Encryption
All data is encrypted in transit using TLS 1.2+ and at rest using AES-256 encryption. Your conversations, knowledge base uploads, and account data are protected at every layer.
Data Privacy
Your agency's data is yours alone. We never share your knowledge base, chat history, or operational data with other customers. We never use your data to train AI models.
Infrastructure Security
HomecareHQ runs on enterprise-grade cloud infrastructure with SOC 2 Type II certified hosting providers. We maintain strict access controls and continuous monitoring.
Audit Logging
Every interaction is logged with complete audit trails. Administrators can review who accessed what, when, and from where. Logs are retained per HIPAA requirements.
Access Controls
Role-based access control ensures team members only see what they need. Administrators maintain full control over user permissions, data access, and system configuration.
HIPAA Compliance Checklist
A summary of our compliance controls. For detailed documentation, contact our team.
Security Documentation
Request access to detailed security documentation for your compliance review.
Business Associate Agreement (BAA)
Our standard BAA is provided during onboarding. Request a copy for legal review.
Security Whitepaper
Detailed overview of our security architecture, data handling, and compliance controls.
Privacy Policy
How we collect, use, and protect your information.
Terms of Service
The terms governing your use of HomecareHQ products and services.
Security Questions?
We welcome security reviews and are happy to answer detailed questions about our infrastructure, data handling, and compliance controls.