What does an owner commit to at Visiting Angels?
Visiting Angels runs its agreement for 10 years.
Across 22 home care systems
Which systems sign owners up for longer than Visiting Angels? →
How long you are in, and what leaving looks like
A standard Visiting Angels territory is sized on the whole population, at 200,000 people.
This size is shown on its own: Visiting Angels sizes territories on the whole population, so it has not made the same measurement as the systems that size on residents aged 65 and over.
No exclusive territory: Territory is not exclusive
200,000 total populationp. 12 ↗
What an owner has to hit, and what happens if they miss
What an owner may not do
- Franchisor may add or modify authorized services with no limit unless it presents a demonstrable hardship.p. 59 ↗
- Franchisee must expand or modify services offered within 180 days after written notice from franchisor.p. 59 ↗
- Franchisor has the right to specify or approve all services sold or used in franchised units.p. 59 ↗
- Franchisee may not offer services not approved in advance and must offer all designated required services.p. 59 ↗
- Franchisee may offer goods and services to any individual/client who requests them, subject to limitations in Items 8, 9 and 12.p. 59 ↗
- Franchisee owning an Unrestricted Business may not sell Visiting Angels home care services to those clients residing outside its Protected Territory.p. 59 ↗
- Franchisee must follow standard operations formats and written/verbal directives issued by the franchisor.p. 59 ↗
Visiting Angels’ filing discloses 5 proceedings.
That is 0.9 per 100 locations, against 1.3 per 100 locations across the whole field. A count of proceedings mostly measures how large and how old a system is, which is why it is shown as a rate and never as a score.
- 2025 · pending
Plaintiff was a client of the franchisee. The franchisee was responsible for providing overnight assistance at the facility where Plaintiff was a resident. Plaintiff fell, breaking her hip, and has brought claims for malpractice against all defendants.p. 10 ↗
- 2023 · settled · 2:23-cv-01103
Filed by Franchisor against a former franchisee for breach of contract, trademark and trade dress infringement, and unfair competition. Franchisee's franchise agreement was terminated for cause, due to failure to pay fees owed to Franchisor and for complaints received by customers about Mr. Block. Franchisor instituted the claim after franchisee refused to cease operating its business in accordance with the termination notice.p. 11 ↗
- 2021 · settled · 2:21-cv-03121
Filed by Franchisor against a former franchisee for breach of contract, misappropriation of trade secrets and unfair competition. Franchisee's franchise agreement was terminated for cause, due to failure to pay fees owed to Franchisor. Franchisor instituted the claim after franchisee refused to cease operating its business in accordance with the termination notice.p. 11 ↗
2 earlier proceedings
LAS franchisee's employee was involved in a car accident on the way home from work at the end of the workday. The accident did not occur during the employee's shift or during a transition between locations of employment. The third party involved in the accident filed suit against the employee, the franchisee and LAS.p. 11 ↗
- settled
Plaintiffs allege the 99-year-old relative died at home following caregiver's death and allege that the franchisee failed to follow its policy regarding submission of caregiver timesheets. Plaintiffs sued defendants for survival action, negligence, negligent supervision, vicarious liability, wrongful death and negligent infliction of emotional distress.p. 11 ↗
How to read these terms
- Contract language does not summarize. Where a filing states a term in words, those words are what we publish, with the page they are on. Only the handful of terms that are genuinely numbers get compared with other systems.
- A territory is only comparable to one measured the same way. Some systems size on residents aged 65 and over, some on the whole population. We keep those apart and never rank one against the other.
- Disclosed cases are not a score. A count of proceedings mostly measures how big and how old a system is. We publish what each filing discloses, in its own words, with a rate per hundred locations so the count is not mistaken for a verdict.
›The numbers behind this page
What the agreement says about the minimums
- Royalty you owe regardless: “For Franchises in an initial Renewal Term (2nd Term): minimum $1,595.00 (Minimum Gross Service Fee) per month ($1,895.00 per month for franchises with Protected Territories of 325,000 population or proportionately higher for franchises larger than 325,000 population).”
- Sales you must reach: “You must attain and maintain a minimum of $30,000.00 in monthly Gross Revenues by the end of the third year of operation of your Franchised Business (or three (3) years from the date you obtain your license to commence operating your Franchised Business in your State).”
The proceedings, as the filing describes them
- “Plaintiff fell, breaking her hip, and has brought claims for malpractice against all defendants.”
- “Mr. Block agreed to cease operating using Franchisor's Marks and pay $25,000 to Franchisor”
- “Franchisor paid Ms. Myers a sum equal to $7,500 and each party agreed to a mutual release”
- “LAS is being indemnified and defended by its franchisee's insurers, and settlement negotiations are underway.”
- “LAS and Defendants agreed to pay to Plaintiffs a sum equal to $5,000,000”
What this filing does not disclose
- Nothing material to this question is missing from this filing.
Every term on this page is read from Visiting Angels’ own 2026 disclosure document, and the wording is the filing’s rather than ours. Territory sizes are compared only with systems measuring on the same basis. Disclosed proceedings are shown as the filing describes them, with their status where the filing states one. Source ↗
Once a month: what moved in the filings, which systems changed their agreements, and what it means for owners.