Care Coordinator
An office-based staff member responsible for conducting client assessments, managing care plans, overseeing service quality, and serving as the primary point of contact for clients and families.
Also known as: care coordinator · client services manager · case manager · client care manager · field supervisor
The care coordinator handles the clinical and relational aspects of client care. Responsibilities include conducting initial assessments and reassessments, building and updating care plans, coordinating caregiver assignments, facilitating supervisory visits, handling client concerns, and managing care transitions.
Care coordinators are the primary relationship holders for clients and families and play a critical role in retention. They also interface with referral sources to manage incoming leads.
In smaller agencies, this role may overlap with scheduling and business development.
In home care, this means…
Owns the client lifecycle from intake through discharge. Typically manages 25-50 active clients depending on agency size and acuity mix.
Related terms
Scheduler →
An office staff member responsible for assigning caregivers to shifts, managing open shifts, and handling real-time cancellations. Fill rate — the percentage of scheduled shifts that are covered — is the scheduler's core performance metric.
Assessment →
A structured in-home evaluation of a prospective client's functional, cognitive, and safety status used to build the care plan and determine appropriate service levels. Typically conducted by a care coordinator at the start of service.
Care Plan →
An individualized document specifying a client's care needs, approved service tasks, frequency, duration, and caregiver assignments. It is the operational blueprint for every shift and the legal basis for billing Medicaid and insurance payers.
Supervisory Visit →
An in-home visit by a supervisor or care coordinator to observe caregiver performance, check in with the client, and verify care plan accuracy. A core quality assurance mechanism required by most payers and licensing bodies.
Intake →
The end-to-end onboarding process for a new client, from initial inquiry through completed assessment, signed service agreement, and first scheduled shift. Intake establishes the client record, payer eligibility, and care plan.